We answer
Monday to Saturday, 9 a.m. – 7 p.m. A real team, not a bot. Answer within 24 working hours on average.
The most effective for orders, returns and size exchanges.
Private messages read every day, drops announced in stories.
Where is my order?
An email with the tracking number goes out as soon as the parcel ships, within 48 working hours. You also find the tracking in your account, Orders tab.
How do I exchange a size?
From your account, open the order and choose “Exchange”. A prepaid label is generated. Exchanges are handled first, within 3 days of receipt.
Is the return free?
Yes, within 30 days, in mainland France, with the prepaid label provided. The refund goes out within 5 days of the parcel arriving.
Do you ship internationally?
Europe: €7.90, 5 to 7 days. Outside Europe: quoted case by case, write to us with your country and postcode.
Which payment methods do you accept?
Card, PayPal, Apple Pay and Google Pay, in a single payment. The transaction is encrypted and goes through 3D Secure authentication.
Do you reissue sold-out runs?
Rarely, and never automatically. Sign up for the alert on the product page: if enough requests come in, we run another batch and tell those who asked first.
Do you equip clubs and associations?
Yes. Everything goes through the Pro Portal: order grid by size, discounts from 10 pieces, squad printing and quotes to approve. The access request form is there.
12 rue de l'Ourcq
93300 Aubervilliers
France